Scent-Free Policy
For the comfort and safety of our clients and staff, we ask that you please refrain from using perfumes and colognes or other scented personal care products, when visiting the clinic.
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Cancellation Policy
Out of respect for our practitioners and other clients, all appointments require 48-hour notice of cancellation or rescheduling. If you need to cancel or reschedule your appointment you will need to provide us with 48 hours notice. You can provide notice by emailing our clinic at admin@drmollynd.com or calling the clinic @ 905.844.1102.
Appointments that are not cancelled or rescheduled 48 hours prior to your appointment date/time will be charged 100% of the missed appointment.
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Our Booking Policy
At the time of booking your initial new patient appointment you will be asked to provide your credit card in order to hold your appointments. Your credit card information will be stored in your confidential customer details section of our invoicing system.
We are not able to hold or finalize your appointment without a credit card.
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Payments and Insurance
Payments are due at the time of your appointment. We accept Visa, Mastercard, and Debit
Please confirm with your insurance company if and how much coverage you have. We will provide an itemized receipt to you which you can submit to your insurance company for reimbursement or use for personal income tax purposes.
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Intake Forms
Your initial Intake Form is due 2 business days prior to your initial appointment so that Dr. Molly has enough time to review your form thoroughly and determine the causes and patterns informing your current state of health. Intake forms that are not received 2 business days prior to your initial appt. will be reviewed during your initial appointment which we strongly discourage. We want you to have the maximum amount of time with Dr. Molly, so you get the most from your appointment.
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Privacy Policy
Personal Information is information about you that is not publicly available. We are committed to maintaining the privacy and confidentiality of the Personal Information in our care and to do so we have adopted the following recognized principles and practices aligned with privacy legislation.
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Accountability
We are responsible for the Personal Information in our care, including health information, and for compliance with requirements set out in applicable legislation pertaining to its collection, use, retention and disclosure.
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Identifying Purposes
We will identify the purposes for which we collect Personal Information prior to, or at the time we collect the information from you. Primarily, we collect information to deliver patient care, administer your account, maintain and carry out our relationship with you, provide services and products that may be of interest to you, and meet our legal and regulatory obligations.
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Consent
Your knowledge and consent is required to collect, use, or disclose your Personal Information. Consent may be express – verbal or written – or implied, depending on the circumstances or the sensitivity of the information. Exceptions to consent requirements may arise for medical reasons, such as incapacity, for security reasons or as permitted or required by law.
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Limiting Collection
We will only collect your Personal Information for the purposes we have identified to you.
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Limiting Use, Disclosure, and Retention
Your Personal Information will not be used or disclosed for any purpose other than that for which it was collected and for which we have your consent, or as required by applicable law. Your information will be retained in our files for as long as it is needed to fulfill its purposes, or meet any legal, audit or regulatory body requirements.
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Accuracy
We will make every effort to ensure that your Personal Information is accurate, complete and up-to-date. We will not update your information unless it is necessary for the purpose for which it was collected.
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Safeguards
We have put safeguards in place that are appropriate to the sensitivity of your Personal Information. We maintain physical, electronic, and procedural security safeguards and limit access to your information to those employees and internal and external service providers who assist us in providing our services to you.
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Openness and Access
We are here to answer any questions you may have about our policies and practices related to the management of your Personal Information. With some exceptions, you have the right to request access to your Personal Information and request amendments, if needed. If you have questions or concerns, you can contact the head of our clinic, Dr. Molly Scotchmer, ND
By email: admin@drmollynd.com
By mail: Suite 201, 1300 Cornwall Road, Oakville, Ontario, L6J 7W5
By phone: 905.844.1102
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Challenging Compliance
In the event that your concerns about the privacy of your Personal Information are not addressed or resolved, you can file a complaint with the Information and Privacy Commissioner of Ontario at https://www.ipc.on.ca/privacy/filing-a-privacy-complaint/
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Terms of Use
By using this site, you signify your Assent and Agreement to these Terms of Use.
The materials found on this web site are copyrighted and all rights are reserved.
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Liability
Facts and information at this web site are believed to be accurate at the time they were placed on the web site. Changes may be made at any time without prior notice. All data provided on this web site is to be used for information purposes only.